Returns

Our ultimate goal is that you are 100% satisfied with anything you purchase on the LVLP store!

However if you're not happy with your purchase for any reason, you can return your order within 14 days of receipt, for a full refund or exchange, in its original condition and packaging.

Any item you send back must be unworn, unwashed and in its original packaging in perfect condition. We reserve the right to refuse returns if the items do not comply with this requirement. 

Below is the procedure to return/exchange an item.

 

STEP 1

If you have received an item that you did not order or a faulty item, please send us an email with as many details as possible (such as pictures of the faulty items) and we will happily help you further. If the item is proven to be faulty under our responsibility, you may not have to send it back to us. If you are returning your order for a full refund, please note any free gifts received must be returned at the same time. If the items was part of a bundle or a special promotion, the other items that were part of the bundle or special promotion must be returned as well.

If you are returning an item that doesn't fit, you don't need to contact us. Instead please download and complete our return form. Don't forget to choose the right return code  next to the item(s) you are sending back. If you require an exchange, please write the new desired size in the comments column. If the size you require is not available, we will give you a full refund instead. 

STEP 2

Please put the item in its original packaging and make sure it's sealed properly. Don't forget to include the return form you filled in in Step 1!

STEP 3

Please send us the package (our address is on the return form). We recommend you use a tracked mail service as we cannot be held responsible for any loss or damage that would occur at that stage.

Please note that for all returned items the shipping cost will be at your charge. As explained above, if the item is faulty or you received it due to a mistake on our side, you should not return it but will get a refund instead.  

STEP 4

We will process you refund or exchange in maximum 14 days. Be sure to also factor in the ship time for your return to be delivered to us. You will be notified by email when your return has been received, as well as when the new item(s) leave our warehouse back to you. 

IMPORTANT NOTES

If the item(s) you request for an exchange is (are) not available when the return is processed, you will be fully refunded instead. 

As mentioned above, all returned items must be in the original condition you received them in.
We do not accept washed items.
If a washed/worn item is returned, the return will unfortunately be refused. It will not be sent back to you. 

In all cases, the original shipping cost is non-refundable.

If you have any other questions about returns please feel free to email us at sales@levelupwear.com